Once an appointment is made, you are expected to keep the appointment. Our office policy requires 24 hour notice (Monday through Friday) prior to the scheduled appointment time to avoid being responsible for the cancellation charges.
Cancellation calls must be made during normal business hours when the office staff is available. (Evenings, weekends and holidays are not considered normal business hours.)
If less than 24 hours is given, you will be charged the full $100 missed appointment fee because appointments generally cannot be rescheduled or filled on short notice.
The office cannot bill the insurance company for no-shows or late cancellations meaning that you alone will be responsible for the full $100 missed appointment fee regardless of the reasoning.
Kareo sends reminder texts/call/emails as a courtesy service for our patients. However, please keep in mind that regardless of the courtesy reminder messages, you alone are responsible for keeping your appointments and will be charged for missed appointments.